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FBM Frame Warranty
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30 Day Warranty against Manufacturing Defects
(see definition below)

If you buy an FBM frame with a manufacturing defect, FBM will replace this frame if the warranty department is contacted within 30 days of purchase of the frame. Detecting the manufacturing defect could occur prior to assembling you frame or while riding the frame during the first 30 days, but it is in this first 30 days that manufacturing defects must be found for a free replacement. After the first 30 days any defects in workmanship will not be covered by the warranty.
Only available to the original owner with a proof of purchase.

• Before assembling your new FBM frame, take some time to inspect it closely. If you notice anything that doesn’t seem correct, call the FBM warranty department immediately. Discuss the problem with the warranty department and if it seems like there is a defect send the frame and your proof of purchase to the FBM warranty department. When we receive the frame we will inspect it and if there is a manufacturing defect, we will replace your frame at no charge.

• If you notice anything that doesn’t seem correct during assembly of your FBM frame or after the frame is assembled and you have begun riding it, call the FBM warranty department immediately. Do not try to fix the problem in any way. Any further damage caused to the frame while trying to repair it will not be covered by the warranty. Discuss the problem with the warranty department and if it seems like there is a defect send the frame and your proof of purchase to the FBM warranty department. When we receive the frame we will inspect it and if there is a manufacturing defect, we will replace your frame at no charge.


6 Month Warranty against Breakage

If during the first 6 months after the purchase of your FBM frame it breaks, you will have the option of purchasing a replacement frame at a reduced price. Frames that have been intentionally damaged will not be covered.
Only available to the original owner with a proof of purchase.

• Call the FBM warranty department and notify them that you will be sending in your damaged frame. Then send your FBM frame along with your proof of purchase to the FBM warranty department. FBM will then contact you regarding your replacement and payment options.


Definitions:

• “Proof of purchase” - A copy of the original sales receipt, or a copy of a completely filled out warranty card if the original card and a copy of the original sales receipt was mailed back to FBM within 30 days of the original purchase. If you can’t find your warranty card or sales receipt, you will need to contact the retail dealer where you purchased the frame and get a copy of your original sales receipt.

• “Manufacturing Defect” – Examples are a crooked brake mount, a missing weld, or an improperly machined headtube. These and similar problems are all things that you can notice while inspecting and assembling your frame.


FBM frames are built in house, and handcrafted by the best. We stand proudly behind our products, but also realize that nothing lasts forever, especially with the level of riding these days. We suggest you choose a frame that is designed for the type of riding you'll be doing, and that you have fun every day.
Thanks from all of us at FBM for your support.


Mail your original warranty card and a copy of your sales receipt within 30 days to:

FBM Warranty Department
1 Helen Drive
1st Floor East
Johnson City, NY 13790
607-729-2803

 
 
 
 
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